A Family Health Team is an innovative way of providing health care to you and your family. It is a team approach that brings together various healthcare professionals in order to coordinate the best possible care for the members of our community. When you enroll as a patient with the OakMed Family Health Team, you are taking a step to ensure that you always have ready access to health care from a family doctor and a team of health care professionals AND that you have a comprehensive, historical approach to all of your healthcare.
Our programs and services are open to all of our patients, if you see a program or service you would like to participate in, please advise your Family Physician or contact the relevant health professional or support staff.
We are respectful of your time and try our best to see you at your scheduled time. In order to help us achieve that goal for you, we ask that you arrive for your appointments five (5) minutes prior to the scheduled start and come prepared with your list of questions and your prescriptions. For periodic health exams that require a full physical or well baby exams, we ask that you come fifteen (15) minutes early so we can optimize the time you have with your physician by doing basic measures like your height and weight before your scheduled appointment.
If you are running late, please call us to let us know. We shall make every effort to accommodate you. Depending on the demand of the day, we may need to reschedule your appointment if you have arrived more than fifteen (15) minutes late.
We try to cover as many of your questions and needs as possible in a single visit. Out of respect for the patients who are waiting, we may need to schedule for you to come back in order to address all of your questions. Your physician can help you prioritize your list of concerns so we are sure to address the most pressing ones first.
Healthcare emergencies do arise and at times your physician may run late. We do our best to keep you advised of this when you arrive and can offer you the options of waiting, rescheduling for another time or seeing another service provider.
We recognize that at times you will no longer need or be able to attend a scheduled appointment. Please call our main line as soon as you can to cancel, (905) 901-5111.
We ask that you let us know at least six (6) business hours prior to your appointment time so that we can offer that time slot to someone else in need. Cancellations after this threshold or if you simply don’t show up will incur a fee equivalent to the OHIP value of that appointment time.
We are dedicated to teaching and role modeling the delivery of quality, comprehensive, compassionate health care to the new generation of physicians who will be soon graduating. Some of our physicians have teaching affiliations with McMaster University or with the University of Toronto and from time to time there may be resident physicians involved in your care.
We respect the fact that some issues, due to their extensive history or sensitive nature, you would rather discuss only with your family physician. It is always your choice as to whether you see the resident physician or not, and we are respectful of your decision.
PHONE: At times we may need to contact you to remind you about specialist referrals, vaccinations, preventative care screening or go over test results. Messages may be left on your voice mail if we are unable to reach you directly during business hours. Please make sure you have signed or sign the communications release and provide our receptionist with a private and confidential contact number where you feel comfortable having such messages left for you.